Use cases

Turn conversations into completed tasks

See where a digital employee fits into your business. We start with one workflow and agree on what it can do, what needs confirmation and when your team takes over.

Use cases

Sales and e-commerce

Help customers take the next step towards a purchase.

Checks availability and shares a payment link.

See the workflow
  1. Checks catalogue and stock
  2. Prepares the requested order
  3. Waits for payment before confirming the purchase

Systems we connect
E-commerce · Payments · CRM

When your team steps in

Special discounts, exceptions or questions that need expert advice.

UVTeamWhatsApp · Digital employee

Do you still have this? I’d like to buy one.

UVTeam

Yes, it’s available. Here’s a link to review the order and pay when you’re ready.

Book a demo

Use cases

Customer support

Keep the context when your team takes over.

Uses approved documentation and records the enquiry.

See the workflow
  1. Identifies the order
  2. Checks the available status
  3. Resolves or hands over with the history

Systems we connect
Orders · Ticketing · CRM

When your team steps in

Complaints, exceptions or a request to speak to a person.

UVTeamWhatsApp · Digital employee

My order hasn’t arrived. Can you help?

UVTeam

I’ll check its status. If there’s an issue, I’ll log it so the team can pick up from here.

Book a demo

Use cases

Internal sales assistant

Less admin between customer meetings.

Updates CRM records from a sales conversation.

See the workflow
  1. Captures meeting notes
  2. Clarifies details before saving
  3. Prepares follow-up tasks

Systems we connect
CRM · Tasks · Calendar

When your team steps in

Pricing, commercial commitments and opportunity decisions.

UVTeamWhatsApp · Digital employee

I spoke to Anna. She wants a proposal by Friday.

UVTeam

I’ve prepared the follow-up. Confirm the company and I’ll link it to the right opportunity.

Book a demo

Use cases

Field service and appointments

Prepare for the visit before the technician arrives.

Collects issue details and checks the calendar.

See the workflow
  1. Collects useful information
  2. Offers available time slots
  3. Books after the customer confirms

Systems we connect
Calendar · Service tickets · CRM

When your team steps in

Diagnosis, emergencies and issues requiring technical judgement.

UVTeamWhatsApp · Digital employee

The machine is making a noise. Can someone come tomorrow?

UVTeam

Send me the model and a photo. I’ll check available times so you can choose before we book.

Book a demo

Use cases

Customer and merchant onboarding

Guide each applicant through the information required.

Collects details and flags missing documents.

See the workflow
  1. Explains configured requirements
  2. Requests missing or unreadable details
  3. Prepares the file for review

Systems we connect
Documents · CRM · Internal workflows

When your team steps in

Final approval, exceptions and checks requiring human review.

UVTeamWhatsApp · Digital employee

I’d like to register my business. What do you need?

UVTeam

I’ll guide you through it. We’ll start with your business details, then review the required documents.

Book a demo

Let’s design your first use case

Bring a real business process. We’ll walk through the workflow, the tools and the decisions your team should retain.

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Illustrative workflows. Actions and connections depend on your systems, permissions and business rules.

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