Scale your team with AI agents.
They do the whole job, not just answer questions.
They plug into your CRM, online store and payment systems to check stock, take payments, manage bookings and log every task, so your team can focus on the work that genuinely needs human judgement.
In a 30-minute call, we review your operation and recommend the best process to start with.
Sales, support and payments, wherever your customers already are
Your AI agents hold natural conversations on WhatsApp, social media, phone or your website. They understand text, voice notes, images and documents, and get the work done inside your systems.
A chatbot stops at answering questions or passing customers on. An AI agent can look up information, take payments, manage bookings and log every interaction. When a case calls for human judgement—or a customer asks to speak to someone—it hands the conversation to a person on your team with the full context.
Conversations carry over between channels: if a customer starts on Instagram and moves to WhatsApp, the agent picks up where they left off.
An AI agent for every role
Select a role to see what it can do
01Sales
Answers product questions, checks stock and price, sends the payment link and confirms the order.
02Customer service
Handles multiple conversations at once using your knowledge base. When a case needs human judgement, or the customer asks, it passes it to a person on your team with full context.
03Collections
Contacts customers proactively, negotiates payment plans within the limits you authorise and collects payment in the same chat.
04Appointment scheduling
Checks your live availability, books and reschedules appointments, and sends reminders so nobody forgets.
05Technical support
Logs the request, gathers photos and a description of the fault, books the visit and tells the customer when the technician will arrive.
06Customer onboarding
Guides customers through sign-up step by step, collects documents via chat or photo and fixes errors on the spot.
07Identity verification
Validates documents and biometric data and approves each case against your criteria.
08Internal sales assistant
Your sales reps send a WhatsApp voice note after a visit, and the assistant updates the CRM for them.
Your AI agents work inside your tools
Replying is just the start. An AI agent sees the job through: it checks your systems, completes the task and logs it, just as your best team member would.
It connects to what you already use, from SAP or Salesforce to a simple Excel sheet, without changing how you work. It also runs on the leading AI models on the market, choosing the best fit for each task.
{{ flowTitle }}
{{ flowDesc }}
A team of specialists, not a single assistant
Multi-agent teams
An orchestrator agent greets the customer and routes them to the right specialist (sales, payments or support), each with its own knowledge, tools and goals.
In-conversation payments
Customers pay without leaving the chat: no redirects, no switching apps. They type “I’d like to pay my instalment” and the agent works out the amount, takes the payment and sends the receipt.
A chatbot answers. An AI agent gets the job done.
Checks stock, takes payments, books appointments and logs each task in your systems.
A local accent, your tone of voice and a handover to a person when needed.
No code, no lengthy projects. Start with one process and scale from there.
It speaks like your company
We define the voice, accent, personality and limits of each AI agent so it sounds like your people and knows when to stop. It doesn’t feel like a bot; it feels like part of your team.
Voice and accent
European Spanish, Latin American Spanish, Catalan, English, French and Portuguese.
Personality
Tone, level of empathy and persistence, set per role.
Your culture
It knows your services, your policies and what it can and cannot promise.
Rules and limits
Scripts, targets and escalation rules, agreed with you.
Four steps to get started
No code, no lengthy projects. You tell us how you work today; we take care of the setup.
We pick the first process
We look at how customers reach you, your volumes and which process will have the most impact first.
We design your AI agent
Tasks, goals, rules and limits. It’s tested before it speaks to any customer and only goes live once it’s ready.
We connect it to your systems and channels
Your CRM, online store, calendar, payments and the channels you already use. Nothing has to change.
We launch and measure
It launches with agreed targets, we refine it using real conversations, and you can extend it to more roles.
Behind the technology: people with more than 30 years of experience
UVTeam gives companies, SMEs and independent professionals the support team they need without the burden of hiring, through remote, flexible and efficient solutions.
We operate from Barcelona, Bogotá and San Francisco, building on conversational AI technology backed by programmes such as NVIDIA Inception and Mastercard Start Path. We configure it for your business, deploy it and support you every step of the way.
Frequently asked questions
We already have a chatbot. +
A chatbot answers questions; an AI agent does the work. It checks stock, takes payments, makes bookings and logs everything in your systems, through natural conversation on every channel.
My customers don’t like talking to machines. +
What they dislike is waiting, or getting stuck in an automated menu. Your AI agent speaks with a local voice and accent, in your brand’s tone, and hands over to a person with full context when needed.
What if the AI gets it wrong or says something it shouldn’t? +
Every AI agent follows business rules, limits and escalation guidelines agreed with you. It’s tested before it speaks to customers, including for safety, and only goes live once it’s ready. After launch, we review conversations and fine-tune it.
Is it hard to integrate? +
Integration is straightforward and requires no coding. Your AI agent can be up and running within 48 hours. It connects to Salesforce, HubSpot, Shopify, SAP, Odoo, Stripe or Google Workspace, and even an Excel sheet. We can start with a single process.
What about data protection? +
It complies with GDPR, encrypts data in transit and at rest, isolates each client’s information and aligns with standards such as SOC 2 and ISO/IEC 27001. If you have specific requirements, we’ll review them with you.
Will it replace my team? +
It takes on repetitive work and covers the hours when nobody is available, so your team can focus on what adds the most value: complex cases, customer relationships and larger deals.
Which role would you like to automate?
Leave your details and tell us what you’d like to delegate. Our team will review your request and get back to you by email.