AI teams

Several AI specialists help your customer in the same chat.

Each specialist handles one task and knows what the customer has already said.

Elena
Leo
Lucía
Sofía

How the AI team works

Three customer service desks need headsets. The team checks compatibility, takes payment and confirms the delivery date and invoice.

  1. Understands

    Elena reads each message and finds out what your customer needs.

  2. Passes the conversation on with context

    The right specialist receives the conversation with everything that has already been said.

  3. Responds as one team

    Your customer sees a single conversation in your brand’s voice, from the first hello to payment.

UVTeamWhatsApp · Office headset order
Customer

We need three headsets with microphones for the office. Our laptops have USB-C ports. Do you have a compatible model?

Elena

Yes. Leo will check the model and make sure we can ship all three together.

Elena → Leo
Leo

We have three USB-C headsets with boom microphones in stock. They’re €59 each and can arrive on Thursday.

Customer

We’ll take all three. Can I use our company card?

Leo → Lucía
Lucía

Of course. That’s €177 for all three headsets. Shall I charge your Visa ending in 7316?

Customer

Yes, go ahead. Please email the invoice to our accounts team.

Lucía → Sofía
Sofía

Payment confirmed. All three headsets will arrive on Thursday, and we’ve emailed the invoice to your accounts team.

Customer

Great, we can have all three desks ready for Friday.

Your customer

Meet the people behind each step

Elena

Coordination
Task
Routes the request to the right specialist.
Voice
Warm and brief. Asks only for missing details.
Working rules
Confirms the store before handing over.
Tools
Customer record and history
Human lead
Service lead
Before the first conversation
  • Agreed objective
  • Brand voice
  • Access permissions
  • Team testing

When a person needs to make the decision

Sofía passes the order to finance. Laura gets the full history and replies in the same chat.

UVTeam · Support
Your customer

I’ve been charged twice for the shoes. Can you check?

Sofía · Digital employee

I see both entries. I’ll send the order to Laura to check.

Sofía shares the case history with Laura.

Laura Chávez · Finance

Hi, I’m Laura. I’ll check the charges on order UV-2048 and get back to you here.

Sofía’s summary for finance
  • The customer bought a pair of shoes for €129.90 (order UV-2048).
  • They see two charges for that purchase and want us to check.
  • Sofía has gathered both entries. It’s not yet clear whether both payments went through.

Laura will check the charges. If both went through, she can approve a refund for the extra payment.

Ready for Laura’s approval

Why work as a team?

Specialisation

Sales checks stock while payments verifies the charge. Each role has its own permissions.

Continuity

Size, store and reservation stay with the order.

Oversight

Your team decides who approves discounts, changes and refunds.

Shared knowledge

Catalogue updates reach every specialist.

Other roles you can add

Configure your team →